The buyer didn't dispute that the goods were counterfeit. After a couple of days the status of the order has shifted to 'cancelled' indicating that the buyer accepted the cancellation. However when I clicked on 'refund information' to see whether the refund had been issued it says "request under review."
Updating Aliexpress Order ID Manually. Once you have completed the order process on aliexpress. If you return to Sell The Trend and you notice that Logo is still spinning and the Ali Order No has not been auto filled in, you can manually add it in by doing the following: 1. Go to Aliexpress order page
IMO It depends on how late the package was and ask the buyer to return it and give a full refund or make a claim with USPS if it seems to be lost. Tell the customer once they receive the package to return it then they can get their full refund once you receive tracking confirmation/the actual item.
Please note that you can only open one dispute per order. Conditions for Submitting Refund Requests. 1. You didn't receive your order within the guaranteed delivery time. 2. You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can Returns and refunds policy; Can I get a temporary device while mine is being repaired? My return package wasn't received. Can anything be done? Can I ship to a PO Box? What about an APO/FPO Box? Order cancellations What if I change my mind about the item within the first 30 days? Why was my order canceled by the seller? Refunds Loss in transit. Wrong item shipped. Item severely not as described. If you have a problem with either of these, or maybe a few, you need to contact the Dispute Resolution team. To do that, go to Orders, and click “View Detail”. Then on the order detail page check the box, and click “Open Dispute”.Access the SHEIN APP or website with your username and password. Visit your profile. Click on My orders tab. See if the order you want to cancel has been shipped or not. Now that you know if your order has been sent or not, you should follow through the steps below to cancel your order. 3%.
If you're waiting for the refund of an order after a dispute or a canceled order, you should know that refunds are returned to you in the same way you made the payment (bank card, PayPal…). They usually take between 3 and 20 working days to be reflected in your account. Although refunds usually get resolved quickly, we understand that you
you need to wait till you can dispute. then include the screenshot of the seller asking you to Cancel because they where out of stock. 2. elace__. • 3 yr. ago. Okay, thank you for your response! International-Ad6632. • 3 yr. ago. I had a seller do this to me for one of those gameboy phone cases.
eBawE.